“For Quality Medical Care at Home”

    Doctor Visits Home - Mediline Health Care International Pvt Ltd

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    Frequently Asked Questions

    How do I request a Doctor or other medical professional from Doctor Visits Home service to visit our home?

    You can get registered online & make your payments using credit cards. Call our Hot-line to make an appointment or visit our office and get registered. Once you registered with us, you can request regular home visits as you prefer. Prior registration is encouraged to avoid unnessasary delay.

    What are the hours I can request Doctor Visits Home Service?

    Once you registered with us, you can contact the call centre 24 hours of the day including Weekdays, Weekends, Sundays, Poya and Public Holidays.
    Our call centre is 24 hours open and we are here to help at any hour.
    When you ring the service, please have the patients’ details ready

    • Full name and age of the patient.
    • Phone number & address
    • Symptoms of the patient
    • Name of the caller, any details related to finding the address

    But for the people who are still not registered, this service will be offered only from 8 am to 8 pm according to the available staff at given time.

    Is this an Emergency hot line?

    No. At the moment we provide only the Routine Medical care for the patients. In near future we are planning for an Emergency care Ambulance service. But in an emergency we will try to arrange an ambulance facility as soon as possible.

    How long will it take to schedule a Doctor’s visit & other professionals visit

    Once you registered you can make an appointment any time of the day, we usually can visit you on same day at time given to you. But in an emergency take the patient to the Nearest Hospital, Emergency treatment unit or request emergency ambulance service.

    Is the Doctors Visit Home well qualified and competent?

    All our doctors are MBBS degree holder, General & Family practitioners who are fully qualified and registered with the Sri Lanka Medical council. Well qualified & experienced Nurses, Physiotherapists, Care givers & ambulance staff is waiting to serve you.

    Are they are able to provide comprehensive medical care to me and my family at home?

    The Doctor Visits Home service provides you the same quality of care you would expect from your local GP. The doctors come fully equipped to treat urgent problems in the home and can suture lacerations, provide wound care & arrange hospital admission if required.

    What if it is an emergency and I can’t wait?

    If you feel that your illness / injury is of a very serious nature (such as difficulty breathing or chest pain) you should immediately call for an ambulance or go to your local hospital's Accident and Emergency treatment unit.
    But please remember if you are going to leave the address after booking the doctor you must ring the service and let the operator know so that we don’t waste the doctor’s time and keep the next patient waiting longer.

    What kind of patients do you treat?

    Except Emergency situations which need immediate medical attention we treat all the patients who cannot go to the Hospital, who prefer the Doctor who visits home, chronic and bedridden patients etc.

    Will 'Doctor Visits Home' refer me to a specialist / Arrange hospitalization, when needed?

    Yes, Doctor Visits Home Service closely works with your existing specialists or will arrange one for you as needed. If the hospital care is needed we will arrange hospitalization to the hospital convenient to you.

    What are the latest technology used in wound care?

    VAC - Negative pressure Wound Therapy, Maggotts (worm) treatment, Kin Taping for sports injuries

    Is there any place for our Grand Parents to stay with Care & Comfort?

    Elders Nursing home managed by Doctor Visits Home- Lifeline Healthcare (Pvt) Ltd for needy elders / elderly patients with care, comfort & Resident Doctors service in a calm enviorent available for reasonable rate.

    What are the hours I can request Doctor Visits Home Service?

    Full name and age of the patient.
    Phone number & address
    Symptoms of the patient
    Name of the caller, any details related to finding the address
    But for the people who are still not registered, this service will be offered only from 8 am to 8 pm
    according to the available staff at given time.